About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Who You Are

1. Working with customer to expand or include the products and feature sets that are most applicable

to their business model, industry, selling behaviors, and particular situation, as well as other elements of

relationship management ;

2. Working directly with customer on the wechat, phone or via email to address and resolve merchant

questions, concerns and issues;

3. Working with other departments to address and resolve merchant questions, concerns and issues;

4. Coordinate with back office team for transaction investigation, urgent payments and incoming

collections processing, etc;

5. Researching and problem solving in order to resolve merchant questions, concerns and issues;

6. Industry and product related continual learning.

Skills and Experience You Will Bring

1. A minimum of 2 years of relevant experience: payment related company, financial services, or

banking with customer service;

2. Strong written and verbal communication ability in English and Mandarin;

3. Self-motivated, outcome-focused independent teammate;

4. Well-developed sense of urgency and follow through;

5. Ability to multitask multiple systems, screens, and tasks during customer contacts.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.