About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

As the Consumer Fraud Risk Operations Manager, you will independently work on real time risk engine optimization initiatives to enhance merchant transaction success rate and reduce merchant’s risk level. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding Industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be one of key stakeholders to improve our merchant’s risk performance..

Responsibilities:

• Optimize risk engine rules based on assessment of Airwallex’s merchant fraud & dispute pattern and commercial’s feedback;

• Partner with cross-functional team to monitor risk engine performance and continue to enhance rules’ efficiency and accuracy

• Support merchant new product launch or sale event by providing best-in-class risk support

• Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans;

• Provide suggestions on current real time risk control products, policies, and processes in order to improve the risk prevention and operational effectiveness;

• Envisioning and presenting AWX real-time risk solutions to internal and external partners to build up AWX’s risk brand

Qualifications:

• At least 5 years of experience in fraud risk function with experience in payment industry；

• Fluent in English and Mandarin;

• Strong analytical skills and attention to detail;

• Deep understanding of real time risk controls and has strong ability to identify the risk and remediation actions with consideration including but not limited to industry verticals, business models, risk trends, and portfolio risk performance;

• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking;

• Has strong project management skills for improving rules, models and products;

• Experience in acquiring product and payment industry;

• Ability to work independently in a fast-paced and rapidly changing environment;

• Excellent team player capable of learning and sharing knowledge in a team environment;

• Excellent communication skills are essential with direct communication with merchants and the ability to discuss key risk indicators with key stakeholders including owners of a business and accountants;

• Confident communicator with the ability to interact at all levels, including working closely with cross functional teams;

• Experience with SQL is a must.

• Willingness to shift to support merchant sale event is required.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.