About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across more than 37 locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
Job Summary:
The Issuing Risk Operations Senior Analyst will be responsible for managing dispute tickets, verifying the authenticity of transactions with clients, and conducting risk assessments for client requests. The ideal candidate will possess strong customer communication skills, a keen attention to detail, and a demonstrated reliability.
Key Responsibilities:
-Communicate directly with clients to handle disputes from end to end, ensuring that the dispute process strictly adheres to network policies and internal SOPs.
-Verify transaction authenticity with clients within the required Service Level Agreements (SLAs).
-Perform risk assessments for daily client requests, incaluding card limit increase, transaction limit increase and 3DS exemption request.
-Collaborate with cross-functional teams to address and mitigate identified risks.
-Work with team members to ensure that SOPs are current and reflect best practices.
Requirements:
– Proficient in both spoken and written English and Chinese
– Bachelor’s degree diploma or equivalent; additional education in Business Administration, Finance, Risk Management, or a related field is a plus.
– Proven experience in risk management, preferably within the financial services or fintech industry.
– Proficiency in Microsoft Office Suite; familiarity with Jira or similar project management tools
– Excellent communication and problem-solving skills; ability to work independently as well as part of a team.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
