About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across more than 37 locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

About the team

The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex’s continued growth and success. 

What you’ll do

We have rapidly grown our footprint across our Asia Pacific region as our business and teams continue to grow. This People Operations and Workplace Experience role is a unique blend of managing our workplaces (including expansion) and building community within our Asia Pacific hubs.

Success in this role means we can plan ahead for headcount growth and geographic expansion, while also ensuring the space is well set up to support the team’s day-to-day needs and help foster a sense of community within the Malaysia office.

You will also support our other workplace needs in other regions alongside local teams. You will be the first point of contact for HR queries on processes and policies, be responsible for maintaining accurate local HR systems, and also assist in cultivating a workspace culture to ensure a positive employee experience.

Our team adds value by supporting people with the workspace, tools, and wellbeing initiatives for them to do their best work at Airwallex. 

Responsibilities:

People Operations

• Support the employee lifecycle: Manage the onboarding and offboarding processes seamlessly—prepare documents, issue and collect company assets, and ensure overall great employee experience. 

• Maintain accurate employee records in our HRIS and other People Systems, ensuring high attention to detail

• Go-To People Ops Resource: Address general HR inquiries and escalate complex matters when needed

• Support Employee Transitions: Prepare employment-related letters and handle work visa arrangements, partnering existing vendor

• Local Expertise in Employment Regulations: Have strong knowledge and understanding of Malaysian employment laws and other related governing bodies such as MOHR. Capable of navigating local regulatory requirements to ensure full compliance.

• Contribute to continuous improvement projects including recommending and implementing improvements to our current People administrative process

Workplace Experience

• Workplace Experience Workspace Management: Ensure our facilities and workplaces are functioning well, partnering with building management, and in-house IT to ensure our workspace stays well-maintained, clean, safe, and full of good vibes. 

• Project Management: Lead and support the expansion of our workspace needs as we continue to grow by working with building management and advisors to identify additional areas for us to grow into as our business scales. In the future, you will also work with a cross-functional team to outfit these new spaces to provide a familiar Airwallex vibe. 

• Community Engagement: Build a calendar of social, education, community and  volunteering and wellbeing events for our team. You will work with business leaders, internal champions and colleagues to bring these ideas and activities to fruition. 

• Vendor Management: Maintain relationships with vendors (cleaners etc), building management, and neighboring tenants

Who you are:

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

• You have solid working experience (8+ years) in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management

• You’re passionate about people, culture, and continuous improvement and aim to create a great employee experience.

• You have a low-ego attitude – ready and excited to conquer any task. You are smart, presentable, meticulous, well organised and an excellent team player;

• You consistently “go the extra mile” in your work

• You are execution oriented, with good instincts for anticipating needs and changes

• You have strong attention to detail and organization; an expert manager of priorities

• You have excellent verbal and written communication skills; comfortable communicating proactively and directly

• You are reliable, understanding that your punctuality and presence supports a positive experience for the Airwallex team

• You can maintain total discretion on all matters, confidential or otherwise, business or personal

• You work collaboratively with people at all levels and across functions and cultures

• You have good judgement and are able to meet challenges with a sense of calm and confidence

• You have experience managing vendors to meet deadlines and stay within budget across the different initiatives you will lead (e.g. office snacks and drinks, community and team events, real estate expansion)

• Experience supporting workplace expansions with familiarity on rent negotiations, building management relationships, with a mindset towards problem solving and possibilities

What you will bring:

• 8+ years of experience in a HR administrative support role

• Comfortable with all forms of start-up communication including Slack

• Proficiency in Google Suite and HRIS required (BambooHR a plus)

• Outstanding communication and organizational skills

• Ability to work independently with minimal guidance

• Ability to handle sensitive information with confidentiality required

• Experience in a start-up environment is a plus

• Experience covering the SEA regions (e.g., Vietnam) is a plus

• Bachelor’s in Human Resources Management or relevant field

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.