About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
About the team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
What you’ll do
This hire for the US Operations team will work within the larger global Operations organization to build a delightful customer product onboarding and profile setting configuration experience for Airwallex customers all over the world. In this role, you will also work across the customer lifecycle and do a lot of post-onboarding work, as well.
The Senior Analyst, Client Enablement works with various internal stakeholders to ensure Airwallex client accounts are ready for transaction and that client transactions can be processed smoothly in production environments. This role also works closely with product teams to share clients’ feedback to improve user experience.
This role is based in San Francisco, CA.
Responsibilities:
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Be a key source of knowledge on Airwallex configuration topics across product domains for both pricing and capability configurations details
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Work with account executives to amend Airwallex account pricings per commercial team’s request
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Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs
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Collaborate closely with commercial, operations, and product teams: gather, evaluate, and summarize improvements opportunities within platform client onboarding processes
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Develop and manage on-shore functional programs and projects that enable US operational and organizational goals
Who you are
We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
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2+ years of professional experience in payment industry or operations at a technology company
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Ability to rapidly understand new products and demonstrate adaptive problem-solving skills
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Strong communication, documentation, attention to detail, and customer service skills
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Strong verbal and written English
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You are a strong team player who thrives in working in close collaboration with other teams
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Experience with MS Office
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Self-starter, able to work independently when needed, and to prioritize tasks
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Bachelor’s degree or above in Business Administration, Information Sciences or equivalent
Preferred qualifications:
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Technical skill set of VBA, SQL, and visualization tools like Looker and Data Studio
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Experience working in a global, dynamic environment
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Familiarity with reading and parsing JSON formatting
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
