About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
We’re looking for a Financial Partnerships Operation Manager to be based out of our Shanghai office. This role is key to managing and supporting our strategic relationships with banks and payments networks at Airwallex.
The ideal candidate is familiar with the payments industry, is a self-starter, can work independently, and can support existing partners management. The ability to work cross functionally with different internal teams is equally important for the role. Experience working with or knowledge of the operations of the global payment networks (Visa, Mastercard, etc.) and banking partners on payment acceptance or card issuing is a plus.
Responsibilities：
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Relationship & Reporting management: Work with internal stakeholders to support the relationships with our banking and financial institution partners, devise and execute initiatives that support our various functional teams and increase their effectiveness
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Change management: Work on ensuring that scheme mandates/bulletins don’t slip through the cracks, monitoring and evaluating these new releases and requirements
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Scheme invoice management & Data analysis: Treat the pricing updates, update the Cost Engine and identity data variance
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Case support: Support merchant issues, working with banks/schemes to look into specific merchant cases and escalations
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Processes revamp: Design and execute strategies and processes that minimize touch points, improve efficiency, and supports the investigative strategy
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Communicate needs for enhancements: Support new product implementation, new market expansion, new feature launch etc, collate feedback and define a prioritized list of product enhancements
Qualifications：
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5+ years of experience, preferably working within and/or partnering with financial institutions, payment companies, or in management consulting
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Analytical thinker – You like working with data, can create reports & processes with ease, and love to optimize
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Project management – You can prioritize effectively as well as lead multiple project workstreams concurrently and independently
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Track record of collaborating across teams – You can effectively partner with financial partners, product, engineer, commercial, etc.
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Strong communication skills – you’re able to articulate complex concepts in a simple way
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Self-starter – You spot opportunities to make things better and take ownership over them
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Startup, tech, financial services and/or experience in a high growth environment is preferred
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SQL and experience with BI tool (Tableau, Looker etc) preferred
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
