Director, Global Employee Communications

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Director, Global Employee Communications

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Role:
Airwallex is redefining financial services in the digital economy with the world’s most powerful global financial infrastructure and operating system for modern businesses. With 1500 employees across 23 locations worldwide, and plans to add 300 new colleagues by the end of 2024, we are looking for a seasoned employee communications leader to join the team as Director of Global Employee Communications.

Reporting to the Global Head of Corporate Affairs, you will play an instrumental role in helping to engage, inform and activate Airwallex’s growing employee community in service of building our business and serving our customers. At a time of rapid global expansion, we seek an employee communications leader with the experience to help us build, refine and scale our internal communications processes, content and channels with a global to regional hub and spoke approach in deep partnership with our People Team and GMs.

Your role requires extensive communication engagement and relationship-building with the global leadership team. This role will have significant C-suite exposure and requires executive presence, people skills, strategic sensibility and business savvy.  The ideal candidate has at least 15 years experience, including experience with late-stage technology companies with globally distributed workforces and management teams.

As a leading member of our high-performing team, you will have an opportunity to join and strengthen our vision to shape Airwallex’s successful growth trajectory.

What You’ll Do:

  • Lead and implement a refreshed global employee communications and engagement strategy

  • Leverage strategic communications to help employees understand what it means to be part of the Airwallex team, providing clarity on our values and operating principles as teams and individuals. This includes our customer-centric operations as well as the employee proposition for total rewards, career development and culture

  • Craft communications strategies and tactics that align employees consistently with where we are going, how we will get there and what it means for them

  • Optimize our internal communications channels, and determine a channel plan that accounts for our hybrid and geographically distributed workforce

  • Diversify our internal spokesperson bench and leverage a variety of voices consistently

  • Leverage our matrixed org structure to cascade and penetrate messaging across, up and down the organization

  • Cross collaborate with global, regional and functional leadership teams

  • Measure impact and recalibrate strategy to ensure we are meeting business needs

  • Contribute to and work with the Corporate Affairs team to build meaningful internal amplification of external communications to build Airwallex employee pride in our brand and business

  • Proactively initiate campaigns including media placements and conference keynote opportunities to position Airwallex as a thought leader in tech and business. Partner deeply with marketing and sales colleagues for media and conference opportunities.

  • Provide counsel as a trusted advisor to the global leadership team, help assess reputational risk matters and handle sensitive and crisis communication pertaining to internal issues as needed

What You’ll Bring:

  • Solid domain knowledge in employee communications

  • Direct experience working with management teams to scale employee communications and engagement alongside rapid organizational growth

  • The ability to successfully create engaging and informative creative content to foster employee engagement and strengthen company culture

  • Experience partnering with employer brand teams to convert internal engagement into external advocacy

  • Understanding of leading and emerging employee communications/engagement tools and platforms

  • Proven track record and ability to deliver tangible outcomes

  • Exceptional written and verbal communication skills and strong executive presence

  • Strong management skills and proven ability to influence and collaborate across functions

  • Experience working across international markets with a culturally diverse team

  • Understanding of different market and cultural nuances between Australia, China, Rest of Asia, Europe and the U.S.

  • Proven consensus building and interpersonal skills

  • Comfort with ambiguity and the ability to problem solve, test and learn.

  • The resilience to try and try again

  • Ability to move in a fast-paced environment, highly-adaptable, able to reprioritize and change gears quickly

The Person Who Will Succeed In This Role Will Be:

  • A strategic thinker, do-er and self-starter who is able to operate at a high level to understand strategic objectives while not being afraid to roll up your sleeves to execute and implement with strong attention to detail

  • A quick learner who acts in real-time and is able to problem-solve and respond to fast-changing situations

  • A team player with excellent collaboration and interpersonal skills who knows how to adapt to different cultures and personalities

  • A grounded person who exhibits high-degree of professional objectivity, integrity, awareness and maturity with values aligned to Airwallex’s

  • A strong communicator and culture-carrier who is able to exert influence and impact with executives and senior leaders in the company

Equal Opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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