About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
As an Airwallex Customer Success Manager, you will take a data-driven approach to manage a large book of customers and identify meaningful and effective scalable methods to drive customer delight. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them. What You’ll Do:
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Advocate for Airwallex: Ensure our customer base is fully utilizing Airwallex products.
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Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed.
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Identify Opportunities: Use data to identify untapped opportunities among your portfolio of accounts, driving activation and increasing wallet share.
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Educate and Train: Teach customers how to leverage the full range of Airwallex products to meet their goals and needs.
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Develop Insights: Gain a deep understanding of our customers’ needs through surveys, reviews, referrals, and direct interactions.
What You’ll Bring:
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Strong Communication Skills: Proficiency in verbal and written communication in both English and Mandarin.
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Problem-Solving Abilities: Driven with strong problem-solving skills, able to address and resolve customer issues effectively.
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Data Affinity: Comfortable with data analysis, able to identify trends, make hypotheses, and inform strategies.
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Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions.
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Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share.
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Industry Experience: Experience in start-up and fintech environments preferred.
Equal Opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
