About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
About the team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
What you’ll do
As part of our Risk Operations team, you’ll be responsible for strengthening our global risk control strategy, driving key strategic initiatives across the globe and striving for the right balance of business growth, customer experience as well as our risk control bottom line. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.
This role is based in Shanghai, Singapore or Hong Kong.
Responsibilities:
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Lead Airwallex Merchant Risk Operations team for Online Payment (Acquiring)
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Ensure team’s BAU(Business As Usual) work is well structured and managed including merchant risk monitoring and dispute/chargeback management
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Proactive feedback and collaboration with product team to drive automation in merchant risk management area
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Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR
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Proactive stakeholder management including risk, compliance, commercial, product etc.
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Always challenge the status quo and continuously strive for operational excellence
Who you are
We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
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A Bachelor’s degree or equivalent
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At least 8 years or relevant experience with 3+ years in a people management capacity
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Solid risk management domain knowledge around Online Payments
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Be adaptive to the fast growing and changing working environment
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Comfortable working with ambiguity
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Willing to challenge status quo and always strive for the best
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Ability to autonomously drive, prioritize multiple initiatives, and present to senior leadership
Preferred qualifications:
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Experience in Risk Operation is advantageous
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Technology, financial services and/or experience in a high growth environment is advantageous
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Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
